Request FoneZone account and data deletion

You can request deletion of your FoneZone Oman account and associated data without installing the app. Email sales@fonezone.co from your account email, with the subject “Account and data deletion”. Identify your account email; never include a password or card details. If you cannot access that email, contact support for identity verification.

Alternatively, sign in and submit the request below. Our administrators review the request, verify identity, erase data that is not required to be retained, and explain the result and any retained records. Submitting a request alone does not disable the account or erase its data.

Data in scope and retained records

We keep account profile and contact information while needed to provide your account and requested services. You may request deletion of your FoneZone Oman account and associated data at any time. Our operational target is to process your request within 30 calendar days of receipt, subject to any shorter applicable legal deadline. We may ask only for information reasonably needed to verify identity. If verification or a lawful exception prevents completion, we explain the reason and expected completion or review date. We delete or irreversibly anonymise personal data that is no longer necessary; disabling sign-in alone is not completion. We retain only records necessary for applicable accounting/tax duties, outstanding transactions, warranty obligations, disputes or substantiated security/fraud needs, restrict their use to that purpose, and explain the affected data, reason and applicable retention or review period in our response. Retention is reviewed when the relevant obligation or dispute ends. We request corresponding action from service providers where applicable. Copies remaining in protected backups are not used for normal business and must be addressed under the hosting backup lifecycle; any restore must reapply completed deletion requests. Locally stored favourites and browsing history can be removed by clearing app data or uninstalling. Where Oman VAT record-keeping rules apply, tax invoices and required accounting records are retained for at least ten years following the end of the relevant tax year, or longer where a specific lawful requirement applies; this does not justify retaining an unrelated customer profile indefinitely. Odoo.sh documents a standard production backup rotation of seven daily, four weekly and three monthly backups; downloaded or exceptional backups require separate review.

To request deletion of specific data without closing your account, contact the same support email and identify the data. Local app favorites and browsing history can be removed by clearing app data or uninstalling.

App privacy policy