Store policies
Return and Exchange Policy
FoneZone offers a return and exchange policy for our valued customers, subject to the following conditions.
01
Return or Exchange Eligibility
- Timeframe: Returns or exchanges must be initiated within 14 days of the original purchase date.
- Product Condition: Products must be returned in their original condition, unopened, and in the original packaging.
- Incorrect or Damaged Products: If you receive an incorrect or damaged product, please contact our customer service immediately. We will arrange for a replacement or refund.
02
Reasons for Return or Exchange
- Change of Mind: Customers may return or exchange a product due to a change of mind within the 14-day return window. However, the customer is responsible for the return shipping costs.
- Manufacturer Defects: If a product has a manufacturing defect, we will replace the product at no additional cost to the customer.
03
Return Process
- Initiate a Return: To initiate a return, please contact our customer service team on WhatsApp at +968 9425 6364 or through the contact form below.
- Shipping Costs: The customer is responsible for the return shipping costs, except in cases of manufacturer defects or our error.
- Refund: Once we receive the returned product and verify its condition, we will process the refund or exchange.
04
Please note
- The return period starts from the date you receive the product.
- Opened or used products cannot be returned or exchanged.
- For products with a manufacturer’s warranty, please refer to the manufacturer’s warranty policy for specific terms and conditions.